Create a return within 14 days of receiving your order
Request a prepaid return label here by using your order number and email address
Pick a refund option: Store Credit (free) or Payment Refund (€6.50)
Please allow one business day for receiving your shipping label
Securely repackage your merchandise and include the original invoice
Cover or remove any original shipping barcodes from package
Take the package to a UPS Access Point. Click here to find a location near you.
Where Can I Find My Order Number?
Your order number is located in the order confirmation email and on the packing slip that is included in the box. In the case below the order number is 1465.
To exchange a product please return the item(s) using the steps above and pick store credit as refund option. Once the returned product(s) arrive in our warehouse you will receive a digital gift voucher for the same amount of your original order. This code can be used at checkout when purchasing a different size or another product.